Our Policies

Shipping Policy
FREE SHIPPING* for all orders $145+

* Includes shipments to U.S. addresses only. Express shipping costs will be extra. International shipping charges will vary. If you qualify for free shipping but then return item(s) for a refund, your refund amount may be reduced by the amount of the original shipping cost.

International Shipments

International shipping charges will vary. Additionally, when a package is shipped outside the U.S., it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. The recipient of the international shipment is responsible for complying with all laws and regulations of the country of destination. 

Rush Orders

Rush status (placement at the top of the queue) can be added with one billable hour ($160 service fee).

Returns and Refunds

As of March 1, 2020, all refund totals will be less a 4% credit card processing fee. Unfortunately, our merchant services company no longer refunds us processing fees when we refund our clients.

 

Returned merchandise will only be accepted if postmarked within 7 days of the delivery date.

No returns for opened boxes of reeds.

No returns for ligatures, unless it is a designated trial. Please see Ishimori Ligatures page for trial policy.

All returned merchandise must be in original condition and packaging: no scratches, no ligature or teeth marks. Upon completion of inspection, your refund will be processed within one week of receipt. If no purchase is made, returned merchandise may be subject to a 6% restocking fee.

Any merchandise returned late or damaged will be considered sold and will be returned at your expense.

Please contact us if you have special concerns.

Refacing Appointments

In-person refacing projects are billable at $160/hour.

On-site Trial Appointments

The first hour for on-site trials will be complimentary. Additional time is billable at $160/hour. If multiple types of items are being evaluated (e.g., mouthpieces for Bb clarinet, bass clarinet, and barrels), additional complimentary time may be provided on a case-by-case basis. To make best use of your time, we suggest that you come prepared with good reed options. If needed, we also have reeds for sale on-site. If at the end of your trial session you feel you need additional time, products may be taken with you for a one-week trial with a full deposit.

Our Address:

3101 Spyglass Hill Road

Edmond, OK 73034

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© 2020 Behn, LLC

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